1. Who these terms are with
These terms are between you and 78212 Newfoundland & Labrador Ltd., operating as Inferno Marketing ("Inferno", "we", "us"), 146 Milliken Meadows Drive, Markham, Ontario L3R 0V6, Canada.
They add to our general Terms of Service and our Privacy Policy. If these terms and the general Terms of Service ever disagree about one of the programs below, these terms win for that program. A signed agreement between you and Inferno wins over both.
By paying for, or signing up to, any program below, you agree to these terms.
2. Payments
- Prices are in US dollars unless your checkout shows another currency. Sales tax is added where it applies.
- Payments are processed by Stripe. We never see or store your full card number.
- When you buy, you allow us to save your card with Stripe so you can add upgrades in one click and so subscriptions and appointment blocks can renew. You can ask us to remove your card at any time.
- If a renewal payment fails, we pause the service until it's paid.
3. The Neighbor Kit
What you get
Print-ready design files made with your logo, colours, phone number and photos, plus the Neighbor Kit Playbook. If you add the ads package, you also get 10 Facebook and Instagram ads and an owner video script. Everything is delivered by email after you upload your details.
Printing and other companies
Printing, mailing, stands, chips and gift card rewards are not included. The playbook lists printers and mailing services we found. They are separate companies. Their prices, quality and delivery are theirs, and they can change without notice.
Your use
You can use the files for your own business, at as many locations as you own. You can't resell them or give them to another company.
30-day money-back guarantee
If you're not happy, email info@infernomktg.com within 30 days of your purchase and we'll refund the kit and the ads package in full. You don't need to give a reason.
What you're responsible for
You're responsible for the offers, prices and claims on your pieces, for getting a homeowner's permission before putting a sign on their property, for following your city and HOA sign rules, and for following the law on mail and on referral rewards in your area. Door hangers go on door handles, never in or on mailboxes.
4. Google Profile Care
What we do
- A one-time tune-up of your Google Business Profile.
- Up to 4 posts a month made from your real job photos and the offer you approve.
- A reply to every review.
- A monthly report.
Your profile stays yours
- You stay the owner of your Google Business Profile. We're added as a manager and you can remove us at any time.
- We never change your business name, address, phone number or main category unless you ask us to in writing.
- Replies to reviews under 4 stars are sent to you to approve before they post.
- We never offer rewards for reviews, and we never ask only happy customers. Your referral rewards must never be tied to reviews.
- We keep a log of every change we make, and you can ask for it at any time.
No ranking guarantee
Google decides how profiles rank and can review, change or suspend any profile for its own reasons. We don't guarantee rankings, views, calls or jobs. If Google suspends your profile, we'll help you with the steps to get it back, but we can't control the outcome.
Price and cancelling
Profile Care is a monthly subscription. If you join at the founding rate, that rate stays the same for as long as your subscription stays active. You can cancel at any time by emailing info@infernomktg.com. Service runs to the end of the month you've paid for. We don't refund partial months.
5. Booked appointment program
Who it's for
The program is for established home service companies in the trades we list. We decide who we accept.
What counts as an appointment
An appointment is a homeowner who asked for a quote in your trade, is inside the service area we agreed on, and confirmed a time on your calendar.
Free replacements
We replace an appointment for free when, within 7 days of the appointment time, you tell us that:
- the homeowner didn't show up or cancelled without booking a new time, or
- it wasn't a fit: outside your service area, a service you don't offer, or the person can't make the decision for the home.
A replacement is another appointment, not a refund.
Price and billing
- Each trade has a set price per appointment, shown when you sign up. Ad spend is included in that price.
- A one-time system build fee of $2,500 per location is due before we start. Once the build has started, the build fee can't be refunded.
- Appointments are bought in blocks of 10. When a block is nearly used up, the next block is charged to your card on file. Prices are fixed for the block you've paid for.
- You can stop at the end of any block by telling us before the next block is charged. If you leave in the middle of a block, we finish delivering the appointments you've paid for.
One company per trade, per city
While you're active, we don't run this program for another company in your trade in the territory we agreed on when you started. Each location you run is its own build and its own territory. If you stop, the territory opens up again.
What we don't promise
We deliver appointments. Closing the sale is up to you. We don't guarantee how many jobs you'll win or how much revenue you'll make.
Your part
Keep your calendar up to date, show up on time, and contact the homeowner the way the program is set up to.
6. Changes and contact
We may update these terms. The date at the top shows the latest version. Changes don't affect a block, subscription month or kit you've already paid for.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Questions: info@infernomktg.com